Detect users who fail to receive push notifications

One of our customer app relies on push notifications. Due to the challenges to get all the users to install the app and accept notifications (and an issue where push notifications suddenly stops working on the devices) it would be a huge benefit to know if some users are not receiving push notifications that are sent to them.

I send the notifications from a service and would love to have a way to find out which push notifications are not delivered within the time-to-live, so that we can identify these users and help them out.

This was registered as a challenge by Kristian on April 11th. Is it on the way?

Regards,
Johan

Hi!

The problem is that web push is not reliable enough, since it depends on browser versions (not supported on all). We will still keep this change request on it’s current priority - i.e. not implementing this until the standard if more supported.

As stated in the docs, the push notifications on PWAs does not come with a delivery guarantee, so you should consider alternative channels of notifications:

1 Like