Unstable server connection in prod?

Ask the community
1

We are experiencing quite an unstable prod solution today. Many customers struggle to log in, and get an error similar to “Connection is not ready”.

We log every error to slack if “*On app loaded” fails. The log shows what we get in appfarm as “httpStatusCode”, “code” and “message” when an action fails. As you can see, we suddenly got a lot of errors from today at lunch. Everything seemed to work fine before lunch, and it seems to fail on random places.

I don’t think bad connection to the internet is the problem as the errors are still sent to slack.

image
image1157×746 110 KB

image
image1567×1041 147 KB

Also, if getting through *On app loaded, the solution is still unstable. Screenshot from my own session. The loader spins as if losing connection, but I don’t think all customers of ours lost internet simultaneously.

Stage seems way more stable.

image
image1920×1136 453 KB

2

Hello!

This appears to be a resource-related issue, and we are currently looking into it internally. But, we have already taken steps to help stabilize the solution!

3

Thank you!

We pushed the new appfarm version now, and prod seems more stable already!

However, it would be good to understand what these issues come from and how to monitor them. We are debugging a bit blindly here.

4

That’s great to hear! The issue happens when you have maxed out resources available for your tier level in Appfarm Create. One of our customer contacts will contact you with more information regarding the problem:)

1 Like